Disclaimer: The testimonials on this page are factual and freely given. We will be pleased to put any prospective clients in touch with anyone posting a testimonial on our website. Surgical results vary from patient to patient, however, depending on factors such as age, physical fitness, or other complicating medical conditions. For this reason, prospective clients should not necessarily assume that they will have comparable surgical outcomes.
Dear Rick and Christian,
I have been home from Phoenix now for almost two weeks. I just want to let you know what a great service you are doing for so many Canadians. Finding Timely, and of course you, saved my life. After contacting you and thus setting this whole process in motion, it has been a great experience. You recommended Dr. Kassman and his team in Phoenix and they couldn’t have been better.
The first time I spoke with Dr. Kassman was when he called me from his home on Easter Sunday. We had a long conversation. I had sent my hip X-ray to him on Thursday prior and he sent me an email that said, “your left hip is very bad”. That put a smile on my face simply because even after me visiting the Alberta Hip & Knee Clinic, no one had said my hip is bad. I knew it but they acted as though this was all quite normal. I waited from July until February 23 for an appointment to see a doctor at the AHKC. Even after I had a second X-ray in January and they called to say that I was urgent because of the rapid deteriorating, it was still another month before I had my consult with the doctor. He told me it would be 6-9 months before I could have surgery. Nobody jumps the queue, they told me, and yet the wait for the doctor appointment was pushed back. My name is still on the wait list; I just want to see how long it would’ve been had I put my faith and trust in the Alberta system.
We have a boat in Campbell River and we travel there quite frequently, so it was that my husband Bob was checking the news on the Island when he saw the article about waitlists for surgeries and the mention of Timely. I called and you returned my call almost immediately. It was the first bit of good news I had had since my hip problems began.
When I spoke with Dr. Kassman and I checked their website, gathering all the information I could, and you, Rick, told me that your wife had had her hip replaced by Dr. Kassman and had returned to work very quickly, I knew that this was the place for me. I sent all my lab tests, X-rays, etc., to Dr. Kassman and the surgery date was set for May 11.
The week before I left for Phoenix, my hip was rapidly incapacitating me. Any further delay and I know I would’ve been confined to my bed and a wheelchair. That’s very scary. I teach Jazzercise and own my franchise, I am very physically active, but here I was barely able to move and in constant severe pain. Unable to sleep at night. That is no way to live. At my age (69), I don’t have time to waste a year or two with a life like that. Yet, AHKC still didn’t call.
So, thanks to you, my husband and I travelled to Phoenix on May 8, and we prepared to have, what we called, our Desert Vacation. We stayed at the Hilton Homewood Suites where we had a lovely handicapped suite which was close to the hospital.
Dr. Kassman is fabulous. His whole team is great. From the office staff to the hospital staff and surgical staff and, of course, to Scott, the physical therapist, everyone was so professional and so good to me. The hospital is beautiful, there is nothing like it in Alberta or Canada. I read the medical transcripts from my surgery and it is absolutely amazing what Dr. Kassman and the surgical team was able to do. Like other testimonials I have read, I walked on the day of the surgery, I went home the next day with a walker, and I transitioned to a cane about 4 days later. Scott came to our suite at the hotel and he worked his magic with me. He also gave me a schedule of exercises to do when I returned home to Calgary. Dr. Kassman showed my husband and I the X-ray of the new hip and it is a work of art. I am so impressed.
Every day I do my exercises and I see improvement in my range of motion and my flexibility. It really is amazing. I dropped into a couple of my Jazzercise classes this past week, certainly not to teach the class but just to see everyone, and they were shocked when they saw me walk so easily into the class. Many of them expected I would be in a wheelchair, or with crutches, or with a walker – that’s what they have seen here in Calgary.
I have my life back. My husband has his wife back. This is big.
So, thank you. Bob and I are now making plans for the summer, something I couldn’t do before. This hip is a precious gift. We are heading to our boat on the west coast in two weeks and I am confident that I will be able to manage being on the boat and even climbing the ladder up to the upper helm.
Thank you so much. This has meant so much to me and my family.
I just wanted to send you an email to thank you so very much for the surgery that you arranged for my mother on February 22nd of this year. She is moving about without pain now other than a little soreness from the surgery, but that is decreasing as the days go by. She’s using a cane now but you can see the improvements every day.
My mother and brother couldn’t say enough about the surgeon and hospital staff. They used the car service you recommended and the driver was very kind and accommodating. The physiotherapist visited her at my aunts house where she stayed – he was also very kind and professional.
I’m so happy that we contacted Timely Medical and didn’t wait here for the operation. Again, thank you so much for all you did for my mom.
Happy New Year Timely Medical
Mom had an appointment with her local physiotherapist last week, who was extremely amazed at her progress. All she could keep saying was “amazing, amazing, amazing”. At only 6 weeks post-op, mom was at a recovery level (range of motion, strength etc.) that the physio does not usually see in her clients until 6 months. It was also the smallest incision scar she had ever seen
Her physiotherapist told her that if she ever needed to have her hip replaced, she would call Timely Medical Alternatives.
Mom has been walking inside, including stairs. There has been snow, ice and unusually heavy winds. In Vancouver they have even been ice skating on city streets! Yesterday was her first neighborhood walk in the frigid, fresh air with us (-5C). Brrrrr!
We are very grateful to both of you for your professional care and skill! It is wonderful to see mom so mobile and not in excruciating pain.
Take care and have a great 2017!
Darlene (daughter of Jean)
In the late fall of 2016, I was increasingly troubled by pain associated with a failing hip. After proceeding along normal channels and meeting and speaking with various orthopedic surgeons, I quickly became aware that a long term delay – perhaps a year or more – was in front of me. It does not have to be acceptable to any individual who is active, outdoors, travel, and sports oriented to accept pain and fundamental lifestyle changes and constraints.
In my search for solutions I came in contact with “Timely Medical Alternatives” an organization in Vancouver. He fully outlined the services provided, costs related thereto, testimonials from other clients, and benefits and risks. He was fully forthcoming on all issues.
Thereafter I was put in in contact with a surgeon in Phoenix, who, with his surgical and support services, undertook a comprehensive assessment of my situation.
That assessment was thorough, complete in every way, demanding of all necessary reports and examinations necessary to fully understand me, my general state of health, and prospects for successful surgery. All elements of the surgery – and risks and benefits associated therewith – were discussed. The surgeon contacted and shared information with my personal Physician.
I completed my thorough assessment of this opportunity and quickly determined to proceed. Final arrangements were completed with Rick and a surgery date, within a month, was set for Phoenix.
On arrival I completed several pre op examinations and met medical and support staff who would assist me through this process. This is a tight surgical and support team and, while operating with the highest professional approaches, was nonetheless supportive, friendly, engaging, and encouraging. It is clear that all enjoy working with each other and understood the value of engaging the patient. It is a very calming environment.
Surgery was successful and the hospital facilities, staff, and services were very good in recovery. In just a few days I was back in my hotel and transported as required for follow up meetings with the surgeon. Physio staff attended at both the hospital and hotel.
Follow up continued after my return.
In all – a very positive experience and a lot of respect for some great people doing a great job.
I would be pleased to answer any questions any prospective joint replacement client may have about my experience.
We wanted you to see the evidence at day 23: first hike out and a relatively easy one (below the treeline as you can see). The climb was about 800 feet and ~5 miles and everything worked perfectly and felt great!
Thanks again to all of you
It may come as no surprise to you that we are very pleased with the outcome of our trip to Phoenix; nevertheless, Pru and I want to thank you for providing us with a viable option for her diseased knees. Yesterday, we received the itemized list of procedures and prices from the the hospital in Arizona, and were floored by the difference in the price the hospital quoted and the cost we incurred through you. Simply put, we could not have afforded the cost cited by the hospital. You provide a very important alternative to us and to other Canadians who need medical or surgical treatments quickly.
Pru is doing well and people are amazed that she is walking, sometimes on her own, sometimes with a cane, sometimes with a walker, only three weeks after double knee Makoplasty. Her positive progress is a tribute first to the surgeon and his skill and, of course, to the notion of partial knee replacement that does much less damage to bone, muscle, and ligament. Also, we want to reinforce the surgeon’s expertise and commitment to the welfare of his patients. His frequent contact by phone about Pru’s knees gave us great confidence that he was a surgeon committed to his profession (even though in the summer we had not yet decided on pursuing this course of action.) As well, the OR nurse and other hospital staff assured us that he was an excellent surgeon and we were lucky to be in his hands. Rick, you’ve done a great job to get a great surgeon.
We also want to thank you for putting us in touch with Ellie Gibson who picked us up at the Phoenix Airport and drove us to an Enterprise Rent a Car location in Glendale. The car rental there was half the price of a car rental at the airport. Ellie was friendly, efficient, and charming. Given the money we saved on our rental car, her modest fee to pick us up, drive Pru to an appointment with the surgeon, and drive us back to the airport when we left was well worth the money.
John and Prudence Olenik
Both my wife and I are extremely satisfied and very grateful for the service you provided us. While for us the dollar amount was high, what we got in exchange was priceless. We saved about 11 months of pain filled agony, abated only by a zombie induced drug filled haze. What good is money if your health is a wreck? Far and away the best use of money is to buy you good health. We not only got a new hip, we got our lives back. All who know Yvonne are amazed at her comeback. She looks and feels 10 years younger. If you have anyone wanting a second opinion, have them call me. This whole experience has been life changing. I thank you for what you do. Keep up your excellent work.
Just wanted to let you know that we returned to Calgary uneventfully last Friday and my recovery continues to be smooth and rapid. Tomorrow will be two weeks post hip replacement surgery—I’m continuing with Scott’s excellent program and was able to add some gym time on a stationary bike today. I saw a physiotherapist here in Calgary yesterday and she mentioned to a trainee “this is not your typical hip replacement”.
We have many friends and colleagues who are equally surprised at how quickly I’m recovering (a phenomenon that seems to have occurred with other of your clients as well), and we’ve become quite the evangelists for Timely Medical and the surgeon. Thanks again for restoring my life and health!
Just a quick note to let you know how I am doing.
I’m grateful for the referral that Rick Baker of Timely Medical provided and for your quick response in getting me in for the surgery on short notice. My hip was deteriorating very quickly and I was at a point where I could no longer even sleep at night due to the pain. It is now 4 weeks since the hip replacement – and I marvel at how well the recovery has gone. I now have to be particularly careful because there is absolutely no pain in the hip and it is easy to forget myself and do something outside of the hip precautions that you provided. My range of motion is much better than it has been for over a year and continues to improve. Even the incision no longer bothers me unless I put real pressure on it. Walking is no longer a chore – frankly when I came into the hospital for the surgery I could barely walk – even with a cane.
Your staff and the folks at the hospital, including Scott, Luce and Stephanie were all great – courteous and professional. Thanks to all of them for the help!
The guidance that was provided to me in terms of recovery time was conservative in my case. I was up with the walker the same day as the surgery (which I believe you try to do with all patients), released from hospital the following day – and really only used the walker for a part of that day. I used a cane only for two more days – and then was fine without the cane. I’d say I was walking without a limp within four or five days – and able to do 0.5 to 1.5 mile walks regularly. I believe Scott’s physio program was of great assistance as well – he was diligent and helped me find the right exercises to speed the recovery along. I never did experience much swelling and there was no bruising to speak of.
While there was some atrophy of the right leg muscles due to under-use for the period prior to surgery, I’m working to recover that strength as quickly as I can. I’m back on my bicycle, my wife and I do regular long walks and continue to progress with the physio. I have signed up for several 75 to 100 mile bike rides later this summer – and plan to begin training this coming week.
Thanks again for all your help!!
When, in September 2014, I learned I needed a quintuple heart bypass, I was shocked on a couple of levels. First, I didn’t see my cardio-vascular crisis coming as I had been symptom free. Second, I was blindsided by the difficulty Canadians have in getting swift and certain dates with our talented surgeons. We often have to endure long waits for consultation, let alone essential surgery. We can often be “bumped” when a case deemed more urgent is given priority.
Rick Baker CEO of “Timely Medical Alternatives” has been a longtime champion for patients welfare in Canada.
I’m grateful I hooked up with Rick. I have my son in Toronto, actor Dylan Trowbridge, to thank for finding “Timely Medical Alternatives”, the Vancouver based service founded by Mr. Rick Baker. Within a week of learning about this service I was recuperating from my bypass in a renowned heart hospital. Off-pump surgery (where they don’t stop the heart) was performed by a brilliant cardiac surgeon. Six months later I feel great, do a mile and a half treadmill most mornings and have my golf handicap back down to ten.
Robert E L Trowbridge
Just a line to let you know that Joan, Andrew and I returned from Phoenix yesterday afternoon and to say thank you for the referral.
The surgeon you referred us to must be one of the foremost orthopedic surgeons in the USA and did an amazing job with Joan’s knee replacement.
As you know his whole team is really first class and the hospital in Phoenix was everything you said it would be and more.
All the staff were extremely helpful and friendly and provided individual attention throughout.
Joan was out of the hospital in only two days and her recovery has gone extremely smoothly with no complications.
Scott, the physiotherapist was excellent and had Joan walking with a cane in no time.
So all-in-all everything could not have gone better and we are very grateful to you for steering us in this direction.
I am writing to express my appreciation for the service that “Timely Medical Alternatives” offers to Canadians. As you are aware, I had been waiting for fourteen months to have a torn meniscus surgically repaired and the wait was beginning to have a negative impact on my overall health. Upon contacting your office, you immediately began working with me to organize a consultation and surgery with an orthopedic surgeon at a clinic in the United States. Throughout the process, you clearly provided information and promptly answered any questions I had in a supportive manner.
While at the private clinic, I was treated with kindness and respect by all staff. My orthopedic surgeon and anesthetist attended to me in an exceptional manner.
I am rapidly recovering at home and look forward to returning to an active life style. I would recommend “Timely Medical Alternatives” to others without hesitation.
Good Afternoon Christian,
I wanted to take a few moments to thank you for coordinating my knee surgery. The experience exceeded my expectations for quality of care and attention to details. The following is a short description of my experience. You have my consent to use this information if you choose to include it on your website.
My wife and I arrived a half hour early for our pre op appointment the day before the planned surgery and were greeted with a friendly receptionist who took the appropriate information and required consent forms. I was immediately taken to have a blood test and blood pressure reading. It would have been helpful if I had brought along a copy of the medication that I am taking from my pharmacist but they were able to call and have the information faxed directly to them. After a short wait I was introduced to the surgeon who was very detailed in what I should expect with the surgery the next day. He was patient and answered all the questions clearly and frankly that I asked. He told me that I was a good candidate for the surgery and that I should expect a relatively quick recovery following and that I should have some physiotherapy to speed the recovery process. The last hurtle to get approved for the surgery was a ECG test that I passed easily. With that test done I was asked to arrive by 6:30 am the next day for my 7:00 am surgery. We arrived early the day of the surgery and were greeted with the same professional and warm experience. Just before the surgery the doctor came to speak to me and described what I should expect and to sign the final consent forms. The next person I met was the anesthesiologist who recommend that I have just the lower part of my body frozen to which I agreed. Moments later I was whisked to the operating room where the procedure would begin. Even though I had opted not to have a general anesthesia I was quite drowsy from the sedative I was given and dozed off during the procedure. The next thing I knew was that I was awake still in the operating room and the doctor was explaining how the procedure was very successful and that I should have a quick recovery. From there I was brought to the recovery room where I stayed under constant observation by a nurse until 10:30 in the morning when I was discharged. Final instructions before leaving included an emergency phone number for 24 hour care and that I should expect a phone call this evening and the following morning to see how I’m doing. Both of which they did exactly as described. A quick but somewhat painful cab ride back to our hotel. Back at the hotel they were wonderful by loaning me a wheel chair which came in handy for the next day and a half. 36 hours after my surgery I was able to walk around the hotel with the aid of a cane and just minor pain. Two days after my surgery my wife and I returned home to Toronto. As I write this message it is four days since my surgery and I can walk without pain and without a cane for short distances. I still have swelling and stiffness in my knee but I have already made significant progress toward recovery.
Just two months almost to the day from when I injured my knee I have had the required surgery. Thanks to you and the staff at the surgical centre I expect a full and quick recovery and I can now be sure that my planned trip to Ireland to play golf in seven weeks can still be on track.
As a physically active 56 year old, it was quite distressing to develop osteo-arthritis in both hips, eventually progressing to end-stage OA in one hip, with moderate OA in the other. The orthopedic surgeon in BC was sympathetic when I hobbled into his office, but couldn’t guarantee surgery earlier than 6-8 months. Friends referred me to Rick Baker at Timely Medical who gave me details of 2 different surgical options in the US and after doing my own research, I opted for a bilateral (both hips at once) anterior total hip replacement in Sioux Falls, South Dakota. Once the surgeon received my medical documentation, surgery was scheduled 2 weeks later.
From the moment I arrived at the airport, all was organized and taken care of. The doctors, nurses and staff at the clinic and hospital were kind, supportive and attentive to my every concern. Their professional, caring attitude and expertise gave me great confidence at every stage of the process. The hospital itself was furnished in the style of an attractive hotel, with a large private room my husband comfortably shared in the nights after surgery.
While major surgery is never something to look forward to, Timely Medical and the professionals in Sioux Falls made the whole experience a positive one. I am very grateful for their help in getting the treatment I needed so I can now get on with my life.
I made it back home today, the surgery went really well. The surgeon and all of the staff have been by far the most incredible group of people I have ever encounterd in a medical environment. The service at his office and at the Surgical Centre was extremely professional. I would highly recommend this service to anyone.
A note of thanks to Timely Medical Alternatives. They saved my life by getting me a “timely” angioplasty at an excellent heart hospital. It was the fastest, most professional and friendliest treatment. Thanks again to Rick and Timely Medical Alternatives.
Hope is well. Just a quick note to let you know that I am now home, doing quite fantastic. I feel like a million dollars with the relief from the pain from my former arthritic shoulder. The surgeon and his team were unbelievably great. The post-operatic care from the nurses were also more than first-rate. Mike, Barb, Gina and everyone else on the nursing team are to be most highly commended. And the physiotherapist, who was extremely busy, made a house call at 10 p.m. at the Center Inn before we left for Canada!
Thanks again and I will be happy to talk to any prospective patients who are contemplating surgery.
I wanted to wait until my 3 month period had passed to write you and say how thankful I am for Timely Medical Alternatives, now that I have completely recovered.
To abandon the “free” medical plan we have in Nova Scotia and be willing to spend the money we did on a hip replacement was a big step for us.
I want you to know how much I appreciated the call from your vacation time in Hawaii, due to administrative problems in the states. You took control and handled the situation immediately.
Your choice of facility and specialists made the experience as easy as it could have been. The hospital administration were proficient and friendly; the nurses – wonderful; Mr Rice, the physiotherapist was exceptional.
Thank you once again,